The prices indicated in the site are with VAT (the program will automatically calculate and separate VAT in the countries where this is in force). The payment includes the cost of the goods purchased and transport expenses. Customs duty, where applicable, will be paid directly to the carrier of the delivery in the country of destination.
 
Payment may be made in the following manner:
 
- C.O.D.: payment of the total amount ordered on delivery of the goods (only for deliveries within Italy).
- Bank transfer: this consists of a bank transfer from your bank account to the account in the bank indicated by us.
 
The bank transfer must by made in favour of:
 
OFFICINA MECCANICA LAZZERI & C.snc
Via San Morese, 36 - 50040 Settimello di Calenzano (FI) - Italy
Monte dei Paschi di Siena SpA, acc. No. 15260.15, ABI 01030, CAB 38100
The payment description to be indicated on the bank transfer must bear the order number, date of order and the full name of the person placing the order. The bank transfer must be made within 5 working days from placing the order. After this deadline the order shall be considered as null and void.
As the times required for crediting the transfer are very lengthy we would advise you to send us the receipt issued by your bank by fax to 055/882273. The delivery terms will be effective as from the moment we receive confirmation of the carrying out of the bank transfer.
 
- Credit card: this is the safest and most practical way of making on-line payments. The safety of the transaction is guaranteed by the use of a cryptographic data system (SSL) as well as the use of direct, fully protected and certified connections with the banking circuit.

- System elements.
- Purchase of merchandise.
- Purchase of services.
The Lazzeri system is a safe method to sell or buy products and services on Internet.

Four parties participate in this system:

1. Customer
   
2. Lazzeri
   
3. Bank: Cassa di Risparmio di Firenze
   
4. Internationally authorized Visa/Mastercard circuits

1. The customer visits an on-line virtual shop and decides to purchase one or more products, and to pay by credit card. The customer will fill in a form with all the information regarding his order (name, address, items, etc.). The confirmation page of the virtual store includes:
- all the information to identify the order;
- the total amount due.

2. When the order confirmation button is clicked, the system automatically opens a safe page on the bank server with the information regarding the order. The credit card number is encrypted and is transmitted only to the bank (Cassa di Risparmio di Firenze) server. This is a secure server with a 128 bit encryptor, so customers can safely send this information.

3. The credit card number and the amount due are transmitted to the bank, and the bank transmits them to the international credit card circuits for authorization, exactly as if the transaction had taken place in a shop, with standard procedures.

4. The banking institute which issued the credit card receives the request and replies to the Cassa di Risparmio di Firenze.

5. The bank server redirects the reply to the virtual store and the customer will see a page which confirms if the transaction has been successful;

6. At the same time, the Cassa di Risparmio di Firenze sends two e-mail messages, one to the customer and one to the producer, with a summary of the transaction: name of the shop, date and time of the transaction, amount due and authorization.
During the above steps, no financial transaction has been made: the credit card has been checked for validity and availability of funds, and the amount due has been subtracted from the credit available; the credit card owner has not paid and the shop has not received payment.

PAYMENT IS NOT MADE UNTIL THE RETAILER ADVISES THE BANK THAT THE MERCHANDISE HAS BEEN SENT, ACCORDING TO INTERNATIONAL CREDIT CARD REGULATIONS.

The purchase of information services, which are transferred directly on Internet, follows the same basic system. The customer selects a Digital Offer (a button or a URL) on the Vendor's site which corresponds to the service he intends to purchase. When clicked, the customer will see a new page from the bank (Cassa di Risparmio di Firenze) server where he will confirm the order and method of payment.
The bank will request authorization for the credit card, validation of the owner identity and availability of funds.
When authorization is received, a Digital Receipt (button or URL) is presented on the customer's browser. When clicked, the digital receipt will activate the electronic transfer (file transfer, for example). When the transfer is completed and confirmed, the amount due is debited to the credit card.

THE REGISTRATION OF THE CREDIT CARD INFORMATION FOR PURCHASE OF INFORMATION SERVICES IS HANDLED WITH THE SAME PROCEDURES AS FOR PURCHASE OF MERCHANDISE.

RETURN POLICY
- Returns
- Return handling procedures
- Return conditions
- Refunds
- Additional information

"Lazzeri" guarantees consumer rights and interests as governed by the laws regarding:
- condition of sale (go to other consumer guarantees)
- return policy

Purchase made from the "Lazzeri" service are subject to the condition of D.L. January 15, 1992 nr. 50, the legislative decree which regulates the right to return merchandise.
Merchandise may be returned to the retailer within 10 (ten) days of receipt.

A customer who wishes to exercise this righ must:
a. send a registered letter with return receipt to the retailer within 10 (ten) days of receiving the merchandise, expressing his intention to exercise this right as regulated by D.L. January 15, 1992 nr. 50.
or
b. send a telegram to the retailer within 10 (ten) days or a telefax message to number 003955882125, within 10 (ten) days of receiving themerchandise, expressing his intent as indicated above. In either case he must also send a registered letter with return receipt.

All communication regarding return of merchandise:
- must be addressed to Lazzeri - Via S.Morese, 36 - 50040 Settimello di Calenzano (FI) - Italy
- will be valid if postmarked within the term indicated above
- must include the name of the product to be returned
- must include the Purchase Oreder Number assigned at the moment of ordering or purchasing and pertinent information regarding the sender's back account (bank name and address agency number, account name and number)
- must be signed by the same person who originally made the purchase or signed the contract

The customer who intends to return merchandise, wether by methods (a) or (b) as indicated above, must also:
- send the merchandise to the retailer by mail within 10 (ten) days of receipts, defined as the date of the postmark. The package must also contain original transportation documents which accompanied the merchandise. Mailing expenses for the return of merchandise must be paid by the customer.

The merchandise must be returned in good condition and must be correctly packed.

Contracts regarding services cannot be rescinded after the service has been erogated.
Lazzeri provide assistance and explanations regarding shipment of any type of merchandise to be returned.
For any additional information regarding return policies please call: +39 055.882125.

Within 30 days of receiving the letter of intent to return merchandise, and after receiving the merchandise in question, Lazzeri will credit the purchase price to the customer's bank account. The purchse price refers exclusively to the price of the merchandise as indicated on the transportation documents. In no case will any shipping or delivery charges be refunded. These expenses are paid by the customer in any case.


QUALITY
Lazzeri offers a selection of luxury items known throughout the world, until now available only in the finest stores of Europe. Lazzeri guarantees the quality of its services and products.


GUARANTEES

Lazzeri offers a complete cutomer service, including information about care and use of the products offered, and guarantees which accompany the specific items.
Call +39 055.882125 for detailed information about any product purchsed through Lazzeri.

Lazzeri guarantees the finest artisan workmanship and quality of the items in the catalogue.

Lazzeri the only finest materials are used.
The materials are all of natural origin to guarantee long, care-free use and are all chosen and worked by expert artisans with the knowledge handed down through centuries of tradition.

Lazzeri guarantees the absence of defects and the quality of the accessories, which are all individually tested before being assembled.
All Lazzeri products are exclusive and represent the best quality available.

Each item in the catalogue is also guaranteed by the specific producer. Lazzeri also controls each item before it is sent. If, despite these multiple controls, repairs should be necessary, there is no charge to the customer.

The producers reserve the right to repair or substitute (if necessary, with a similar piece of equal value) the damaged item at no charge to the customer. If the guarantee of the item to be repaired has expired, an on-line estimate of the time and expense necessary to do the work will be sent. Mailing expenses for merchandise to be repaired will be paid by the customer..